Odisha CS Prioritizes Use Of E-Abhijoga Platform For Public Grievances

Bhubaneswar : Chief Secretary Asit Tripathy on Sunday directed all the departments to prioritize disposal of public grievances through the Odisha State Grievance Redressal Portal – e-Abhijoga.

Chairing a high-level meeting in Lokseba Bhawan here, Tripathy reviewed the preparedness of the departments for redressing public grievances through digital mode in view of the restrictions on public movement and norms of ‘social distancing’ during the pandemic fight.

As e-Abhijoga has already been developed and linked to all departments as a online common platform, the departments were asked to make use of it and to do empathetic diligence of the grievances lodged and take those to a logical end.

Further, the Chief Secretary advised the departments to popularize the system and encourage citizens for using the e-Abhijoga platform than running to different offices.

Principal Secretary of General Administration & Public Grievances, Sanjiv Chopra, presented different proposals for accepting public grievances in view of the entry restriction to various Government offices.

It was decided that phone numbers of the officials would be made available near the entry gate for conveying urgent grievances. A grievance box could be kept near the gate for dropping the grievances. The petitioners would be requested to give their contact details like mobile number, email, WhatsApp number, etc. while lodging the complaints.

“Through e-Abhijoga a citizen can directly address his grievance to the offices of Chief Minister, Chief Secretary, District Collectors, DG Office and RDCs through one posting. The action taking authority will tag multiple petitions on same subject received from one petitioner and will send the action taken report,” said Chopra.

It was further decided that a COVID specific grievance cell would be formed under Chairmanship of Collector to monitor the grievances on a daily basis at the district level. An officer not below the rank of a deputy collector, district informatics officer along with the technical staff of Centre for Modernizing Government Initiative (CMGI) would be engaged in the cell.

The Collector would suitably instruct his sub-ordinate offices to form grievance redressal cell at their level and attend to grievances received both online and offline mode. The Collector would review the activities of the grievance cells of the district and other subordinate offices through video conference on each Monday.

A State-level Grievance Monitoring Committee would function under the Chairmanship of Chief Secretary to review the disposal of Grievance on each fortnight.